- you use the Site;
- you contact us via the Site/email/phone/live chats/etc.;
- you provide us with your personal information in any other way (e.g. through feedback sharing, requests to evaluate your assets, etc.); and/or
- we contact you about our new commercial offers, updates to our products, white papers, newsletters, content, and events.
Information You Provide to Us
We collect information from you when you contact us via e-mail, telephone, post, live chat or contact forms. When you submit a support request or fill out and submit a contact form, we may ask you for the following information: your first and last name, your email address, your phone number, and your address. Also, when you submit the request or fill out the form, we may also collect your IP address in order to identify your location. We may request a copy of your driver’s license or any other form of identification or any other documents that we deem necessary for your identification.
Information We Collect from You
We gather certain information and store it when you interact with our Site. This information includes internet protocol (IP) addresses and date/time stamp. We may share your information with certain third parties selected by us to help support our operations. These include, for example, service providers that help us analyze web traffic, send emails, and track customer support requests.
Cookies and Related Technologies
The Site uses “session cookies”, which improve your user experience by storing certain information from your current visit on your computer or mobile device, such as log-in information. These enable us to remember your log-in session so you can move easily within the Site. These session cookies have limited functionalities and expirations, and you will be required to re-enter your log-in information after a certain period of time has elapsed to protect you against others accidentally accessing your account contents and related personal information.
Disclosure of Information
Data Management and Security
The personal information that you provide to us is stored on servers with restricted access. In addition, we restrict access to personal information to our employees who need to know this information. However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. AS A RESULT, WHILE WE STRIVE TO PROTECT USER INFORMATION, WE CANNOT ENSURE, GUARANTY, OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR THROUGH THE USE OF THE SITE AND YOU ACKNOWLEDGE AND AGREE THAT YOU PROVIDE SUCH INFORMATION AND ENGAGE IN SUCH TRANSMISSIONS AT YOUR OWN RISK. ONCE WE RECEIVE A TRANSMISSION FROM YOU, WE WILL ENDEAVOR TO MAINTAIN ITS SECURITY ON OUR SYSTEMS. YOU MAY MODIFY YOUR PERSONAL INFORMATION YOU HAVE DISCLOSED TO US BY FOLLOWING THE APPLICABLE INSTRUCTIONS ON OUR SITE.
The Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
If you believe that we might have inadvertently collected information from a child under 13 without parental consent, please contact us via our contact form.
Jurisdiction and Data Storage
Applicable Law & Legal Effect
Residents of California: You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time clicking on the “unsubscribe” link in any email we send you. You can also opt out of marketing by contacting us via our contact form.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You may contact us regarding your personal information, and in compliance with our obligations under applicable data protection laws, we will treat your personal information accordingly.
You can access, update and delete your information by contacting us via our contact form or contact us by mail at EdgePoint Capital Advisors, LLC, 2000 Auburn Drive, Suite 330, Beachwood, Ohio 44122.
We will handle your request in accordance with state privacy laws. This means there may be legal reasons why we cannot fulfill all requests.